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Testimonials

Here are a few comments from some of our happy and satisfied families and friends, across all our homes.

What our residents families have to say

Excellent care with exceptional professional and supportive staff. I cannot praise them enough !!! This has been by far the hardest thing to have to do for a loved one, dementia is a wicked disease, but with the help and support from all members of staff, this transition from home to full-time care has been the best it could be.
Nothing is too much trouble and there is always a key worker or member of staff who takes the time to talk to you about all aspects of care. I love the Facebook page so I can see all the fun activities that my mum has been doing especially as she can never remember that she has done them ??.I also love that they take care of Dad as well when he visits and understand all the difficult emotions he is also going through.

Julie M (The Willows)

My wife, Lyn, and I feel we must write to express our gratitude to Weald Hall Residential Home staff for their excellent care of my mother, Marjorie Borrer, aged 97. She has been a resident for two years , has severe dementia, is deaf, almost blind and bedridden from fragility and old age. However, she is chatted to, kept clean and comfortable, free of pain, fed and watered and treated with real affection, respect, patience and love – so important! – by all the staff. She has a lovely room – warm and comfortable – and the whole home is kept clean and pleasant for all. We can visit at any time and are always treated to a warm and friendly welcome – we feel like friends not visitors. We are aware that only the care, effort and diligence of the staff have kept her alive and given her the highest quality of life possible in her condition. My mother seems content and very aware of the warmth and affection with which she is treated. Thank God for homes like this!

Peter and Lyn Borrer (Weald Hall Residential Home)

Firstlings is like my second home, I am always made to feel really welcome when visiting my father. The staff are amazing providing dedicated care to all the residents.

Anon (Firstlings)

Thank you so much for making nanna’s 100th birthday so special, we had a fabulous time, and the way everything was set up and laid out was absolutely PERFECT.

The Cole family (Milton Lodge)

To Angela and all the staff, Words cannot express how grateful we are for you allowing us to throw a diamond wedding party for mum and dad at Chalkney House, it was a great success with about 40 family member attending, thank you so much for doing the food it really was a marvellous spread. We know how much it meant to both of them.

Sue & Peter Cherry (Chalkney House)

Thank you for all the kindness you have shown my mother and us as a family, don’t know how we would have coped without your support.

The Garlands (Hazeldell)

We just wanted to thank you for the care and kindness that everyone at Weald Hall has always shown mum for the four years she was in your care she always seemed happy and comfortable and we have never had cause to regret our decision. Weald Hall become her home thank you once again.

Anon (Weald Hall Residential Home)

We would like to thank you and all the staff for the care and dedication shown to Gladys (our mother) during her stay at Hardwick Dene. With highest respect and regards to you all.

Anon (Hardwick Dene)

Thank you so much for caring for mum, it was comforting for us to know she was being so well cared for.

Angela & Brian Lawrence (Chalkney House)

You all do such a wonderful job, don’t know how you do it you are such special people.

Anon (Hazeldell)

We are most grateful to have found you…. don’t ever change…. you are all doing the most amazing work.

Anon (Milton Lodge)

To whom it may concern,

I regret to inform you that due to the recent rise in COVID-19 across the nation, along with difficulties accessing regular and effective testing, Sohal Healthcare have taken the step of once again closing all of our services to non-essential visits.

We understand how much distress this will cause and can assure you that this measure has been taken as a last resort and is with deep regret. We truly believe that this is the most effective way of preventing COVID-19 spreading in our care homes.

As of Monday the 14th of September 2020, all homes in the group will again close their doors to all non-essential visits. Residents will still have access to health professionals throughout this closure, but it does mean that non-medical visitors, such as hairdressers and entertainment will also be cancelled.

We hope to update you soon as to when we can re-open and will be reviewing the situation on a weekly basis. I cannot put a date on when are likely to reopen as we will need to see an improvement in the daily figures and/or have better access to testing across the group. As soon as there is any sort of change we will let you know immediately.

This decision has been made at senior management level so please bear this in mind if and when speaking to staff at our care homes.

If you have any questions, or would like to discuss this further, please contact me on r.stokes@sohal.healthcare

Yours Sincerely

 

Rory Stokes

Operations Manager – Sohal Healthcare